Trainline, 120 Holborn, London, EC1N 2TD
How do we design and research for voice-first or voice-only systems?
Alexa, Siri, Google Assistant, and various other voice systems are becoming ever-present out in the real world – what does that mean for UX research and design?
Join us for an evening discussing many aspects of voice, with talks on the practicalities of designing for little or no visual interface.
18:30 – 19:00 – Networking with drinks and nibbles
19:00 – 19:25 – Marc Paulina, Google
19:30 – 19:55 – Carolyn McGettigan, Royal Holloway
20:00 – 20:25 – Dave Slocombe, Trainline
20:30 – 21:00 – Konstantin Samoylov, UX-Study
21:00 – 21:30 – Networking
21:30 – late – Pub!
This evening is being curated by our Communications Officer, Adam Banks.
Speakers for the night:
Carolyn McGettigan (Royal Holloway, University of London) - “Physiology and Psychology of the Human Voice”
On the physiology of the human voice, the information we can get from it, and how we study it as cognitive scientists.
Carolyn is a Professor in the Department of Psychology at Royal Holloway.
Her research focuses on the neural and behavioural aspects of human vocal communication, including speech perception and perceptual learning (and individual differences in these processes), audiovisual speech, voice identity processing, perception and production of emotional vocalizations, and social cues in spoken communication.
Dave Slocombe (Trainline) - “Building a Voice App, Guerilla Style”
In the last months of 2017 a crack squad of hackers met on Wednesday evenings to bring trains to Google Assistant. So if you have a train problem, and you need someone to solve it, you can talk to – Trainline.
Dave is a Product Director at Trainline, prior to this he was product lead for an augmented reality startup, was the first Head of Mobile at lastminute.com after spending a decade designing concept cars and future interface technologies for clients like Nissan, Hitachi and Skype.
Marc Paulina (Google) - “Empathic Design for Conversational Interfaces”
We are in the age of machine learning, artificial intelligence, natural language understanding, internet of things and robotics all brought alive by ambient assistive companions. Everything is talking, everything has a brain…and we respond to these “presences” with many of the same feelings and reactions as if they were sentient beings. It’s not our fault. It’s 150,000 years of human hardwiring telling us that a speaking thing is not just an “it,” it’s alive and aware and connecting with us.
How might we design for Emotional Intelligence to make people feel that these experiences are useful, familiar, comfortable, positive, supportive and trust-worthy?
Marc is a Senior User Experience Designer at Google, focusing on multimodal (voice and touch) conversational experiences for the Google Assistant across a range of surfaces from mobile to wearables.
Konstantin Samoylov (UX-Study) - “Conducting UX Research for Voice: what works, what doesn't”
A discussion of research methodologies, tools, and nuances of voice studies … focusing on the differences between UX research for VUI and GUI.
Konstantin has worked in UX research since 1999, in Russia, the US, and the UK (at one point being elected as the head of the Russian UX ACM chapter – RusCHI)
He worked as a UX researcher for Google in the Search, Android, Emerging Markets, Voice, and various other teams.
He now runs a UX Agency (ux-study.com) focusing on building research labs and creating tools for UX Researchers.