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User Experience Designer

  • Scotland
  • Posted 2 months ago
  • Contract
  • up to £37,000

Salary GBP up to 37,000 + bonus + flexible benefits plan (including private healthcare and non-contributory pension)


Contract type – 12mth Fixed Term contract


Closing date – 24th April 2018


Job contact – 0131 245 1000




This is an exciting opportunity to join Standard Life’s Digital team, which includes Digital managers, UI designers, UX designers, Content managers, Copywriters and Analytics consultants  – all responsible for driving value for our customers and colleagues through a customer-centric, evidence-based design approach.

As a UX Designer within the team, you will work across Standard Life’s digital products, helping to ensure a consistency of design and brand across all digital channels, new and existing features, products and services for both customers and colleagues. This includes our transactional and non-transactional websites, apps, as well as tools for our colleagues.


The role involves working in an agile environment with cross-functional teams including UI designers, developers, testers, product owners, as well as stakeholders across the business.

What I need to do:


  • Create user experiences that are aligned with Standard Life’s strategic vision of allowing our customers to move forward in a way that matters and makes sense to them
  • Define, develop and create the information architecture and content framework of entire Standard Life’s digital journeys, creating an engaging, easy-to-use and best-in-class customer experience 
  • Use a range of inputs, including digital and brand principles, analytics, customer feedback, insight, usability testing, technology and business requirements to develop informed and logical solutions 
  • Consider the wider customer experience across Standard Life’s digital ecosystem on each project to ensure we are designing joined-up experiences for the customer
  • Contribute to the digital customer experience strategy within the department and across the business as a whole, balancing with product and business needs and objectives
  • Lead workshops with cross-functional teams that define the UX of particular customer journeys based upon the product and user requirements
  • Work within agile scrums, lead all phases of user experience design through a data-informed, test-and-learn approach
  • Champion the voice of the customer through your work, using user research and user testing to validate and refine concepts
  • Inspire and motivate other designers in the team, with the opportunity to mentor more junior members.




How do I need to do it:


  • You connect the dots between business requirements, user needs, innovation and good design
  • You demonstrate the behavioural competencies expected of a senior-level designer within the team, including initiative, flexibility, strong communication and user advocacy skills, inspiring confidence in those around you
  • You foster a collaborative approach with a strong sense of responsibility
  • You are committed, reliable, and trustworthy
  • You need to be proactive and able to act with independence and integrity
  • You manage your own workload and time effectively to meet deadlines
  • You have the flexibility and ability to cope with changing circumstances
  • You have the ability to work across digital channels (mobile, web, apps, etc.)
  • You possess knowledge of best practices, and emerging digital technologies
  • You clearly and concisely communicate your solutions internally and externally, using a range of methods as appropriate for the audience.



What do I need to have:






  • Professional experience in a UX design/research role
  • Extensive experience of working throughout the phases of the UX creative process: user research, design, testing and implementation
  • Extensive experience of user research including card sorting, interview scripts, conducting interviews, focus groups, diary studies and trialling new concepts with customers
  • Experience of producing user journey maps, user flows, empathy maps and personas
  • Experience of creating mock-ups, wireframes and prototypes for our development and design teams that incorporate all the technical, editorial, and usability specifications of the project 
  • Experience of different testing techniques including face-to-face usability testing and remote user testing
  • Knowledge of usability principles, mobile design best practices, cross-browser best practices, modern web design principles, and information architecture
  • Experience of measuring and monitoring insight and performance against success metrics for performance and experience
  • Knowledge of a range of UX software toolsets such as Axure, Sketch, Adobe Suite, InVision, etc. and be able to work across both Mac and PC formats
  • Knowledge of accessibility standards and experience of implementing them.




  • Visual design skills
  • HTML and CSS capability.


  • Consultancy expertise
    Provides consulting support, advice and guidance in a particular field of expertise to internal colleagues at all levels. Identifies and analyses requirements and proposes solutions to meet the need.


  • Communication skills
    Clearly and effectively communicates information, ideas, plans, requests and opinions to internal and external stakeholders through a range of channels including written and oral. Ensures alignment with communication guidelines and policies.


  • Continuous improvement
    Applies a systematic approach to help optimise business activities and processes to support the strategic objectives of the organisation. Includes significant process transformation activities as part of continuous change programmes.


  • Generic technical
    Managers to add in specific technical skills required for the role, ie product knowledge or specific technical knowledge to the role.


  • Proposition knowledge
    Possesses an understanding of customer needs and requirement and knowledge of how Standard Life’s products and propositions meet these requirements and deliver value for customers and the business.


  • Market and industry knowledge
    Knowledge of the markets, competitors, products, services, trends, and impacting forces and factors that make up the industries which Standard Life operates in.


  • Managing information
    Effective application of techniques to collect information and process it to facilitate and support key business processes and decisions.




  • Customer at the heart
  • Understand self and others
  • Information seeking




Retained role
Assuming shareholder and regulatory approval, this role will remain part of the Standard Life business that will be retained by Standard Life Aberdeen.  Click here for further information –



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User Experience Professionals' Association is a not-for-profit dedicated to promoting and supporting UX and its practitioners.

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