Adapting UX Research Support Services In Response to Covid19

Thom Blake, Director at Bunnyfoot & Bunnyfield.

Taking a look at the services which support research and how best to adapt these during the ongoing Covid19 pandemic. We’ll discuss the technology enabling remote testing, changes to participant recruitment and challenges around GDPR compliance as well as looking ahead at the return to lab-based user testing.

Thom has over 13 years’ experience in the UX industry and has worked with hundreds of clients including ATOS, John Lewis, Argos, Waitrose and TravelEx to deliver outstanding research support tools and services world-wide. As a Director of the UK’s leading UX and Evidence-based design consultancy, he’s responsible for the company’s Information Technology and Participant Recruitment services as well as business facilities and Data Protection compliance.

Research Operations in the time COVID-19

Dr. Stephanie Marsh, UX Research Operations Manager at Springer Nature.

In this talk, Dr Stephanie Marsh will discuss ReOps at Springer Nature including how we are set up, what ReOps tasks are done centrally and what ReOps tasks are still done by the researchers themselves. In light of this context, she will discuss what ReOps work has been done in response to COVID-19 and what the impact of that work has been.

Stephanie is currently the ReOps lead at the global publisher Springer Nature and formerly Head of User Research and Analysis at Government Digital Service (GDS). She has been working in the fields of user research and user experience since 2003.

Stephanie has also written a book on User Research.

Insights from Anywhere

 

Lauren Isaacson, Market and UX Research Consultant at Curio Research.

Sure, we’re stuck at home, but while we can’t interview people in person, that doesn’t mean we can’t get great insights. This is an overview of the types of tools available to suit your objectives and how to get started using them.

Lauren Isaacson is a market and user experience research consultant from Vancouver, British Columbia. She began her career doing research and brand strategy for digital ad agencies in Los Angeles, California, but left that world behind and gravitated towards a career in research after moving to Canada in 2009. Since then she has been an in-house research team of one for Motion Industries Canada and TELUS Digital, an interim leader of the market research department of BC’s hydroelectric utility, a subcontractor for agencies such as Blink, Macadamian, and Applause, and a direct consultant for small start-ups, national organizations, and anything in-between.

Lauren is a big proponent of developing community within the research field on a national and local level by hosting research meetups in her home city and accepting leadership positions with professional organizations for researchers. Lauren is the current chapter co-chair of the Qualitative Research Consultants Association Pacific Northwest Chapter and the former chair of the BC chapter of the Marketing Research and Intelligence Association. She also gives back to her community and environment doing volunteer work and making donations as a member of 1% for the Planet.