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Senior UX Researcher

  • London
  • Posted 1 month ago
  • Permanent
  • Depends on experience

The Senior UX Researcher is responsible for designing and executing UX research and interpreting resulting insights to foster a deep understanding of Thomas Cook customer and user needs. The role builds a rich view of users and customers to inform product design and optimisation. The senior role takes a broad view of customer insight across One Digital, supporting the Head of UX and Design in promoting the value of user experience, research solutions and coaching other team members.

Key accountabilities:

– Design, commission and execute research and insight studies to foster a deep understanding of Thomas Cook customer and user needs
– Interpret research, data and insights to enable development of intuitive customer experiences for customers and other users of Thomas Cook digital products
– Ensure learnings and conclusions are clearly documented and communicated
– Develop and maintain an archive of research and insights for Thomas Cook
– Develop a playbook of research techniques and analysis methods
– Deeply understand users and advocate for them with internal teams
– Champion use of research, data and insights to drive decisions

– Proactively identifies where UX Research can add value to the digital products

– Stay current on UX research best practices and supports upskilling of others

Skills, know-how and experience:

– Expert understanding of UX Research goals, processes, tools and techniques
– Practical experience designing and leading UX research studies and initiatives
– Contributed insights that tangibly contributed to business outcomes
– Produce actionable insights to steer development of product features
– Interpret and apply data, research and insight to inform designs and decisions
– Data literate and able to synthesise multiple insights from different sources
– Commitment to quality and attention to detail
– Excellent interpersonal, written and verbal communication skills
– Good knowledge of agile Scrum methodology and practices
– Extensive background working as a UX Researcher in agile digital teams

– Experience and knowledge of travel and hospitality industry

– Evidence of presenting at meet-ups and other external UX events

– Experience of managing, developing and coaching junior team members

Technical / professional qualifications:

– Evidence attendance/completion of UX/HCI degrees or courses


User Experience Professionals' Association is a not-for-profit dedicated to promoting and supporting UX and its practitioners.

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