Back to all jobs

UX Designer

  • London
  • Posted 3 months ago
  • Permanent
  • Competitive

We’re looking for a brilliant  UX Designer to join our modern Regent’s Park based office on a permanent basis.

It’s a particularly exciting time for Digital at Which? as we drive forward our ambitious transformation programme, putting users at the heart of every product we create evolving our technologies to deliver best in class user experiences. Over the next twelve months we will be developing both our commercial and advocacy product offering, trialing new ways of working and driving innovative approaches at every opportunity.

What you’ll deliver

From our high-traffic websites to our emerging apps, we want customers to access information in a way that suits them.  As a UX Designer you will work collaboratively with a variety of stakeholders in our Product and Development teams, and the wider business, to design and develop outstanding products and services. You will use your expertise to ensure the UX output meets usability, accessibility, design and quality standards.

You’ll apply user-centred approaches to address complex design problems and provide solid design solutions. You will know when to conduct suitable analysis or evaluations and help User Researchers to define problems we want to solve.

What’s the team like?

You’ll be joining an established UX and Design team of 14 consisting of User Researchers, UX Designers and Digital Designers. There is a real a cross section of skill-sets within the team from deep technical experts to those that take a more strategic approach. The team are respected for their expertise, guide and shape our product offering and have real influence at a strategic level. Innovative and open to new approaches they have successfully established and embedded new ways of working that ensure the customer is at the heart of decision making. We encourage collaboration and knowledge sharing and we hope that you will enjoy working as part of an energetic and passionate team that likes to get things done!

You can learn more about working as part of our UX and Design Team from our Principal UX Designer:

What we’ll need from you

It goes without saying that you’ll have prior experience of applying user experience best practices, information architecture and content structure across multiple devices in a commercial setting.

You’ll be excited by innovations and be inspired to try new approaches, this may include facilitating design sprints and evolving our service design practice.

You’ll also have:

  1. Good working knowledge of mobile UX principles and standards
  2. Skills in prototyping and mapping tools (e.g. Axure, Omnigraffle, Sketch)
  3. Collaborative approach to creating engaging UX solutions both with business and Product Design and Development teams
  4. Comfortable communicating to a range of audiences, from presenting  work to wider teams to defining the detailed UX with Designers and Developers
  5. Experience of designing the user experience for mobile sites/app

As an added bonus it would be great if you had:

  1. Experience in the Publishing sector
  2. Experience of working in an agile environment
  3. Qualification in Human Computer Interaction
  4. Experience of applying a Service Design approach

What we’ll give you in return:

We recognise that investing in our team of experts is one of the best ways to support our ambitious journey, and with that encourage knowledge sharing and learning; whether that’s attending a tech conference, hosting a meet-up or supporting external training. For example, in recent weeks, we’ve invested in a design sprint training course for the team so that they are able to encourage and facilitate new ways of working across the wider business.

Our newly refurbished modern working environment is relaxed and friendly (including fresh fruit, subsidised canteen, great facilities for cyclists and lunchtime runners, two free healthy lunches per week and a roof terrace to enjoy them on). We have a 35 hour working week and offer flexible working with each team working one day from home.

There are excellent benefits including 28 days annual leave, private healthcare, and excellent pension scheme (and the usuals… Cycle to Work, season ticket loan scheme etc.) We even have access to a private section of Regent’s park which is handy for hot summers and team building events!

If this sounds like the opportunity for you then we would love to hear from you. Please submit your application to us no later than the 19th of July.

At Which? we value diversity and we’re committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce helps us to understand and effectively tackle consumer detriment.

To apply for this job please visit the following URL: →


User Experience Professionals' Association is a not-for-profit dedicated to promoting and supporting UX and its practitioners.

Newsletter sign up